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Frequently Asked Questions


What is your return policy?

Our goal is to make sure every customer is 100% satisfied with their purchase from Polar Bear Gifts. If you are not happy with your purchase, just return it to us within 30 days for an exchange or full refund. Please return merchandise to us by mailing it to: Polar Bear Gifts, Attn: Online Return Dept., 442 West Fifth Avenue, Anchorage, AK 99501. In the box, include your name and phone number or e-mail that you can be reached at, and a note explaining the reason for the return. Also, please include a copy of the website receipt and reference number. If you are exchanging, please specify what you would like sent back to you. If you have any further questions, please email us.

Do you protect my privacy?

Yes, all names and addresses are for the use of Polar Bear Gifts only. We do not distribute or sell to any other mailing lists. All credit card transactions are encryption secured, and we do not store credit card numbers on our web server. For more information please see our Privacy Policy.

How do you ship your orders?

Domestic: We currently ship all products Priority Air Mail to U.S. locations ONLY. Current estimated delivery time is 7 to 14 business days. Business days are Monday through Friday, excluding holidays.



Domestic Rates for shipping and handling:
Purchase:Rate:
$0 - $9.99$11.95
$10.00-$19.99$15.95
$20.00-$49.99$19.95
$50.00-$99.99$29.95
$100.00-$199.99$34.95
$200.00-$499.99$44.95
$500.00-$1000.00$49.95


*All shipping charges include insurance/return receipt. *All orders must include your phone number to be processed. *Shipping and handling rates are per order, shipping to one address. *Shipping rates are subject to change.

International:

International Shipping: At this time we only ship items within the United States.

Will I be charged sales tax?

No sales tax will be charged.

What are my payment options?

Purchases on the website or by phone can be made by major credit card or Paypal. We accept Visa, MasterCard, Discover, JCB, and American Express. All transactions are encryption secured.

Do you gift-wrap?

Not at this time.

Are other items available that are not on your website?

We have many other items available that are not on our website. For your convenience we have placed our most popular best sellers on the site. If there is anything special that you would like that is not on the website feel free to give us a call at 1-907-274-4387, and we can take your order by phone. Some merchandise is subject to seasonal availability.

How is clothing and apparel sized?

Sizes for most clothing are standard; however, different manufacturers may vary slightly.

Do you offer gift cards or discount coupons?

At this time, we do not offer gift cards or web based discount coupons, however, discount coupons may be printed from our website and used when shopping in any of our stores in Anchorage.



600 West 4th Avenue  | Anchorage, Alaska | (907) 274-4387 | Click here for a map! | copyright 2007
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